Reviews Best Western Plus Coquitlam Inn Hotel

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Guest Reviews of the Best Western Plus Coquitlam Inn

Guest Reviews of the Best Western Plus Coquitlam Inn
Oct 21, 2010
Stayed here for three nights with a minor girls softball team. Rooms were very good, and having suites was excellent for team meetings and gatherings. Staff were excellent in arranging rooms for my group and were great in trying to accommodate room arrangements on short notice in the middle of summer.... not an easy feat.
I would highly recommend this hotel for groups travelling with children and teens.

Guest Reviews of the Best Western Plus Coquitlam Inn
Oct 5, 2010
Our family would love to see Diana Stemler win employee of the year as we strongly feel she has earned it, here is our story.

Since August 04,2010, with the exception of one week, our family of four had been on an extended stay at the Best Western in Coquitlam, BC as we are involved in an insurance claim due to a flood in our home. We were staying at the hotel right up until the morning of Friday October 01,2010.

The insurance company representative that we were with, as well as the adjuster whom they hired from another company, phoned Diana on or around September 30,2010 to tell her that they were no longer paying for our stay in the hotel as of September 13, 2010. Diana thought this was odd, as well as unprofessional, to only give a family less than one full days notice and then tell them they were to pay for a good portion of their own bill. The extended stay is supposed to be covered until our home is completed and in a liveable state, which it still is not.

Diana told us not to worry, that she would go to the top person of our insurance company if she had to to straighten things out. You can imagine the distress of being out of your home for two months while it is being demolished and then supposedly repaired to its original state (this has yet to happen, not sure if it ever will). This was traumatic enough, and then we were told we had to pay a huge bill which made absolutely no sense. We felt traumatized all over again. Our quality of life had been so deeply affected in such a bad way by the insurance company’s representative as well as the adjuster appointed to our insurance claim as these people showed us no empathy, dignity or respect in the midst of a situation that was not our fault.

Diana went to bat for us and we got news in the morning/early afternoon from her that she had talked to the insurance representative’s boss and told them she would never dream of treating her customers this way. The end result was our hotel bill was taken care of by the insurance company and Diana made us feel that we mattered.
Diana Stemler treated our family with compassion and empathy, making us feel we could trust big businesses again. Diana Stemler made us feel like we were family; the Best Western Family is a good family. Thank you Diana from the bottom of my heart
Liana

Thanks Diana you helped our family when we needed it and you manage a great hotel with friendly people who are so caring like you.
Thanks Diana

Guest Reviews of the Best Western Plus Coquitlam Inn
Sep 30, 2010
clean, comfy bed, close to skytrain, fridge in queen bed room, tons of room, reasonable size tv, wi-fi, no smell. Only minor thing for me was no windows to outdoors (they look in to a large atrium area with fountains, pool, greenery - nice enough ) and access to room is from outside. Again, overall very happy.

Guest Reviews of the Best Western Plus Coquitlam Inn
Aug 12, 2010
We stayed at this hotel for a family reunion and stayed in one of there suites. The suites had a nice kitchenette and cold sleep 6 people comfortably. Two private rooms and the living room had a pull out couch. The rooms were big, clean and comfortable. The hotel has a great pool/hot tub area that we used a lot. There is tons of parking and the hotel is located minutes to the Trans Canada Highway, and lots of amenities around including a mall and grocery store. The room service was great to, the Pantry was great for breakfast and dinner and they have another steakhouse as well. Highly recommended for all types of travelers. Very reasonable rates and great value! A+++++

Management response from Ms_MTM, Manager
Sep 13, 2010
Thank you for taking the time to write such a complimentary review. It is always gratifying to know that our performance was effective and appreciated.
I will be sharing your comments, knowing it will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Coquitlam Inn Convention Centre the next time you require a centrally located hotel in Metro Vancouver. We look forward to your return.

Regards
Tereza McDermid
Best Western Coquitlam Inn Convention Centre

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Best Western Plus Coquitlam Inn Hotel
319 North Road
Coquitlam, BC

Call Toll Free: 1-866-676-7078 Promo Code: HBC3386

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