Reviews Holiday Inn Vancouver Centre Broadway

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Guest Review of the Holiday Inn Vancouver Centre on Broadway

Guest Review of the Holiday Inn Vancouver Centre on Broadway
June 6, 2011
I always feel safe by choosing Holiday Inn but this time I am really disappointed. I would never expect this from a Holiday inn. I made a reservation and paid in advance and checked into the Vancouver Canada hotel on Sunday afternoon. On May 8th.
I picked this Hotel because it stated it had an indoor swimming pool. When I arrived in Canada and checked into the Hotel the front desk employee told me that the Pool was closed due to renovations. Me and my friend were very disappointed because we looked forward to using the pool. She did not really care and told us that we should have seen it was under renovation when we booked the hotel. No where did it say that you were under renovation. If I had known this I would have booked for another Holiday inn. I was very tired traveling and just got off a ship and I am not from Canada, do not know the area so we had no car and no choice but to stay at this hotel. Not to mention I had already paid for this hotel in advance. I want to let you know that the hammering started early in the am and I could not sleep in. when my friend took a shower I got in the shower about 15 minutes later and there was very little hot water. I had two minutes of hot water for myself. I would think that the hot water heater in a Holiday Inn would be able to accommodate two people. There was also only one elevator because the other one was closed down and on more than one occasion I had to wait 7 minutes for the elevator to open. Also when I was checking out I called the front desk to complain again about the elevator and told them I was trying to check out and it was 5 minutes til 12 and the elevator was not opening. I had a plane to catch and they never offered to come up and carry my luggage after I asked them where the stairs were located. Also cockroaches near the window. I complained to Holiday inn when I got home and all they did was send an e mail back to me thinking me for my "COMMENT" i Will never stay at ANY holiday inn AGAIN

Guest Review of the Holiday Inn Vancouver Centre on Broadway
June 4, 2011
Stay away. The hotel is being renovated while still operating - the whole hotel is filled with fumes of carpet glues, paint, and other noxious construction smells. But, the hotel has only one elevator and it is jammed from 7 - 9 am by guest - 30 minute wait sometimes - and the maids block it from 9 -12. Guests must use the stairs up to the 16th floor. Many amenities are not operating. Stay away.

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Holiday Inn Vancouver Centre
711 West Broadway
Vancouver BC
TOLL FREE 1-866-676 -7078 Promo Code: HBC 3386