Reviews Ramada Inn and Suites Vancouver
Vancouver > Ramada Inn and Suites Downtown |
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Guest Review of the Ramada Inn and Suites - Downtown Vancouver |
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Guest Review of the Ramada Inn and Suites Vancouver BACKGROUND Myself, my brother, and my father were in Vancouver for 3 nights at the end of May as part of a 2-and-a-half week city-hopping holiday following a family wedding in Las Vegas. We chose the Ramada because of its downtown location, and because it had rooms with 2 beds plus a sofa bed, meaning that all 3 of us could sleep in the same room, but in separate beds. Our experience in this hotel was the single bad experience we had over the course of what was otherwise an extremely enjoyable holiday. Guest Review of the Ramada Inn and Suites Vancouver WHAT WENT WRONG Our room was booked and FULLY PRE-PAID several weeks before our stay. However, because we knew we were going to be arriving late (after midnight), I phoned ahead from Vegas early in the afternoon of the day we were due to check-in to let the hotel know our expected time of arrival. I was assured that it was not a problem; they confirmed that they had our reservation, that it was all paid for and that our room would be kept for us no matter what time we arrived. However when we arrived (about 1am), the desk staff spent some time looking at their computer and paper records, and eventually informed us that there had been a mistake, and that our room had been sold to someone else. What's more, they had no more rooms available for the first night of our stay (but they had a room for us for the second and third nights). Clearly, to sell a fully pre-paid room to someone else is a pretty huge mistake to make. Guest Review of the Ramada Inn and Suites Vancouver HOW RAMADA DEALT WITH IT ON THE NIGHT While we waited a member of staff phoned around other downtown hotels, but was unable to find us a room in the area (it was a saturday night, and everywhere seemed to be full). They therefore had to book us into another Ramada (at Kingsway), a 20-25 minute cab ride away from the downtown area. Between arriving at the first Ramada and checking in at the second, a period of more than an hour had elapsed- an hour of lost sleep and frustration. We had to pay up front for the night at Ramada Kingsway (meaning at this point we had paid for the saturday night twice over), and for the cab fare. The Ramada Kingsway was not a particularly nice hotel, and the room we were given had 2 beds but no sofa bed. As I mentioned above, one of the reasons we booked the room in Ramada Granville was that it could sleep the three of us in separate beds. As such, the sleeping arrangements at Ramada Kingsway were not ideal. However, it was the best that could be done given the earlier mistake, and so we settled down to sleep. Guest Review of the Ramada Inn and Suites Vancouver HOW RAMADA DEALT WITH IT THE NEXT DAY After getting to bed so late on Saturday night, we awoke late on the Sunday morning, with the hassle of moving our luggage back to Ramada Granville St and checking in still ahead of us (eating in to our limited time in Vancouver). We paid for a taxi back to the Ramada Granville St and went to check in. At the check-in desk a female member of the management team approached us, saying that she had heard about us. At this point we fully expected her to be apologetic, to offer us compensation for the inconvenience, and to go out her way to make the remainder of our stay a happy one. We couldn't have been more wrong. Her demeanor absolutely stunned us. Instead of being apologetic, her manner was confrontational and nothing that she said constituted an apology. She kept saying things like "mistakes happen, but it's in the past, move on". We did get reimbursed for the taxi fares and for the first night at Ramada Granville St, meaning that we had no longer paid for the Saturday night twice over. However, no offer of compensation was forthcoming, and when I raised the issue her response was breathtaking. It was along the lines of "What's the point, how's that going to help you? What's happened is in the past, and me giving you money isn't going to help with that". Wow, so this hotel clearly thinks that if they make a monumental mistake and inconvenience their customers they don't need to apologies or provide recompense. At this point I was struggling to believe what I was hearing, but it was about to get worse. The next thing she did was essentially to threaten to kick us out onto the streets! She said that as we were clearly unhappy, she wasn't sure she wanted us staying in the hotel, and she would rather we stayed somewhere else. Again, we were utterly stunned. We felt backed into a corner, as we really didn't want to have to waste more time finding another hotel, and we knew it would be difficult to find somewhere to suit our sleeping arrangements. As such, we reluctantly backed down, and left the matter at that. We checked in, and over the next two days spent as little time in the hotel as possible. |
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Ramada Inn and Suites
Vancouver
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