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Guest Reviews Best Western Hotel Chateau Granville
44 reviews that said the hotel is in a convenient location
22 reviews where guests said they enjoyed their stay, only six did not
26 guests mentioned the staff in a review, 20 found them helpful and polite
18 guests mentioned the room , 17 felt they were very clean
9 reviews that said the rooms were quite large
10 reviews of the hotel's restaurant, seven recommended eating there
6 guests reviewed the food, five found it quite good
7 guests mentioned the view in a review, five felt it was amazing
5 reviews that said the beds were uncomfortable
7 mentioned the cost five thought it was a fair price
5 guests reviewed the internet connection, four mentioned that it was free
3 guests mentioned the balcony was large and in good condition
Guest Reviews Best Western Hotel Chateau Granville
Apr 15, 2011
Always clean and friendly, yes in a transitional part of town; I always feel
safe here. Love the beds - way comfy. Love the amenities like fridge, microwave
and good coffee machine. Shower heads have been great all 4 times I have stayed.
Guest Reviews Best Western Hotel Chateau Granville
Apr 3, 2011
We stayed there for 5 nights. The room was big, quiet, and comfortable. Most of
the staff were very nice and helpful, especially concerning places to see.
We had a car for a few days during the trip and the parking was easy to access.
However, make sure they charge you the right amount for the parking. We were
charged too much, however it was easy to explain and the mistake was corrected
by the staff.
Guest Reviews Best Western Hotel Chateau Granville
Mar 21, 2011
As an organizer of a team of people attending an event at this hotel, I recieved
a great deal of assistance from Brent O'Connor. He was incredibly helpful and
accommodating. Once I arrived, the front desk staff were all very friendly and
dealt with requests quickly and efficiently. The room was comfortable, room
service was good. The noise from the street could be a bit loud at times, but
that's something out of the control of the people at the hotel.
Guest Reviews Best Western Hotel Chateau Granville
Mar 21, 2011
We've stayed at this hotel a few times, and have always found it to be a pretty
good deal.
The location is amazing, and the tower rooms (we've never stayed in the
courtyard) themselves are clean and cozy. The views from both sides of the tower
are spectacular... the side facing the bulk of downtown is slightly better, of
course. But the Granville Bridge facing side is good too. However, there IS a
$200 deposit to go out on the balcony. Makes taking pictures of said views a bit
tricky. :/ We've also never had a problem with the parking.
There is noise, but this is Granville. There are clubs and bars and therefore
drunk people. But, to us, this is Vancouver...not really a place one should go
for peace and quiet. ;) Light sleepers shouldn't stay on the Granville-facing
side, though. Oh, and the beds? Insanely comfy.
A few gripes, the wifi is slow and unreliable. It's free, so it's not a huge
issue for us but if you need 100% reliable 'net access during your stay, this
isn't it. The biggest problem, though, has been the staff. They've always been
cold, aloof, and far from helpful. When we checked in, the desk clerk couldn't
care less and it showed. On checkout, we interacted with 3 employees and *not
one* of them asked how our stay was. So, yeah, they're rude. But we don't go to
Vancouver to see them, so whatever.
All in all, a great deal for the location and price. We grumble about lame staff
and CRT televisions, but will probably go back on our next trip to Vancouver.
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