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Guest Review of the Pan Pacific Hotel Vancouver
June 16, 2011
We stayed at the Pan Pacific the night before our Alaskan Cruise.
Overall its a nice hotel with beautiful views but it was not family
friendly (more below). We booked this hotel in July 2010 for our May
2011 stay. We booked the Family Getaway Package (which included 2 rooms
and a few amenities).
Guest Review of the Pan Pacific Hotel Vancouver
Good:
- Even though we were not in a suite we had a view of both the city and
the waterfront. It was a very nice view.
- Breakfast Buffet at Cafe Pacifica was very good
- Hotel is in a great location and within walking distance of many
restaurants and stores
Guest Review of the Pan Pacific Hotel Vancouver
Not so Good:
- Upon check-in worker behind desk felt it was their duty to come around
the counter and scold my children by telling them to "To Be Quiet". Let
me state I am a big believer in child discipline and sometimes I am hard
on my children to a fault (they are currently 8 and 4) but they were not
demonstrating any obnoxious behavior that would warrant an employee to
come around the corner and scold them. This really left a bad taste in
my mouth.
- Bell services decided to use my camera bag as a door stopper when
delivering our luggage to our room. Seriously, of all the things to use
a door stopper you use the bag with some of the most expensive
equipment.
- Our package included breakfast in the cost of the rooms. Upon
returning home I found they charged us $107.xx for breakfast. After a
call to the hotel they resolved the issue within an hour (still waiting
on the refund to post to the CC).
Not a service issue but would have been nice category:
- No Internet without pay - I'm not stating this is the hotels fault but
it seems that in this day and age to pay for internet at most high end
hotels seems a bit much.
- The rooms seemed a little dated with the furniture - I expected rich
coloring furniture - instead it looked more (in my opinion) like
furniture I would find in most Florida rooms. Again not an issue with
the hotel per se.....
- The package we booked included a free movie, cookies and milk for the
children, juice/soda and popcorn for the adults. You had to call down to
order the food items - While it was nice I thought the cookies would
have been "homemade" instead they were packaged "semi-cheap" type
cookies. The feeling I got from the whole tray they brought up was "nice
thought, not that great implementation".
The hotel does seem "stiff" even for a 4-5 star hotel. I did not feel it
was overtly family friendly. I won't stay there again with at least the
children. The next time I am in Vancouver I may try the Fairmont across
the street.
Guest Review of the Pan Pacific Hotel Vancouver
June 13, 2011
We spent three nights at this wonderful waterfront hotel before
departing for an Alaskan cruise. Our party of ten, including several
seniors and two small children arrived around 1:00 p.m. with a stunning
volume of baggage. The bell staff patiently assisted us with dividing up
the bags into groups for each of our four rooms, which we assumed would
not be ready as they had advised us of a 4:00 check-in time. As we
entered the lobby I was struck with fear at the piles and piles of
baggage there and could only dread what was to come. Fortunately one of
our four rooms was ready immediately so that we could drop of our hand
baggage and lo and behold when we got to the room the proper baggage WAS
ALREADY THERE. As they called us to notify that each room in turn was
available (the last at well before 4:00) the baggage was there in every
instance, before we arrived! As a family we have stayed at many hotels
and resorts from the best in the world to Motel 6 and I have NEVER seen
such an efficient baggage operation. There are many major, five star
hotels that could send their entire staff to have a lesson from the Bell
Staff at the Pan Pacific Vancouver. Three of our four rooms were even
adjacent to each other. Add to that the fact that the rooms were
spacious, clean and comfortable, plus the stunning views and convenient
location - all in all a wonderful experience.
Guest Review of the Pan Pacific Hotel Vancouver
June 13, 2011
Spent the night here a couple of years ago for a festival that was being
held in the convention centre downstairs. The room was very elegant and
had some great sheets/view of the harbor looking towards North
Vancouver, and the spa (Spa Utopia) is one of the best downtown.
Guest Review of the Pan Pacific Hotel Vancouver
June 13, 2011
This hotel is beautiful! Spacious room with large separate living
room/dining room area. HUGE bathroom with separate 1/2 bath. Ordered
room service which was delicious, hot, quick and they set the table for
you, tablecloth and all. The view of the harbor was perfect! Watched the
sea planes land and take off and the cruise ships come and go. Very
interesting to watch!
Room Tip: The Harbor is a beautiful view
Guest Review of the Pan Pacific Hotel Vancouver
June 10, 2011
I don't normally get to stay in a hotel like this while on business, and
I wouldn't do so on my personal expenses, but a friend got me a deal.
Wow, what a lovely hotel! In addition, I had a "harbor view" room which
meant that I could see the mountains on two of the three days I was
there. Fabulous!
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