|
Guest Review of the Renaissance Vancouver Hotel Harbourside
Mar 6, 2011
I knew that Vancouver wasn't huge, geographically, so I wasn't worried about
needing to get to the airport for sidetrips to Calgary, Kelowna and Victoria
during my stay. Unfortunately, I hadn't factored in downtown traffic. Because
the Harbourside was some distance from the airport, which is actually in
Richmond, I found myself at the valet station at 5am three days in a row. The
first two days, there was no problem as there was someone on duty each day. The
third--a Sunday--a "suit" came to the valet station asking what I wanted. I gave
him my parking ticket, and explained that I had to catch a plane. He ran off and
drove up in five minutes with my rental car. I offered the gentleman a $10 bill
which he declined to accept--explaining to me that he was the manager-on-duty of
the Harbourside (Whoa!).
I realize this is what five-star service is about, but I still worried about
finding my luggage on the sidewalk when I returned to the hotel. I also had
faxes placed in envelopes and delivered to my room as soon as they arrived--in
one case it was the middle of the night.
The night before my day of departure, I explained at the valet station that I
had to return my rental car and be through airport security and at my
international departure gate at 5:30am. A valet jumped into my rental car and
drove me into the underground parking garage. He placed my car near an elevator
and gave me my keys. I made my plane with time to spare.
I know this sounds like I spent more time *outside* the hotel than *inside* to
hotel. But the fact is that without the exceptionally high level of service the
Harbourside provided, my visit to Vancouver would have been a complete failure.
Guest Review of the Renaissance Vancouver Hotel Harbourside
Mar 1, 2011
Very nice view from our hotel room afforded us the colors of sunrise set against
the majesty of a mountain range to and the goings on of a bustling sailplane
business. We are Marriott concierge members so were able to avail ourselves of
the 19th floor Concierge Lounge. Very nice hosts up there and when we did dine
at the main level buffet it was also pleasant. Room is somewhat dated, but very
clean and comfortable. We really enjoyed the complimentary jogging maps -a nice
touch.
Guest Review of the Renaissance Vancouver Hotel Harbourside
Feb 27, 2011
The Hotel from the outside looked old and Shabby far from the pictures posted on
the web site.
Check in was not a good experience it was 3 times before we could get a key card
to work to get into the room and on and on.
The Restaurant looked nice but did not live up to the expectation. food was not
good ,service was slow.20 minutes after coming into the restaurant we actually
caught our waiters attention and it was not even that busy.
Breakfast buffet was sub standard food was not fresh.
Dinner promised to be something nice. It was not it was really just average
compared to alot of other places near by this P2B restaurant is poor .
Rooms were smaller than we expected .Did not like the dirty bathrooms and
garbage in the side drawer made me feel dirty.
Parking was excessive
Internet was expensive 17 dollars for the day and we wee only on an hour
All n all this is a low 3 star at best .Go elsewhere for a better experience
Guest Review of the Renaissance Vancouver Hotel Harbourside
Feb 22, 2011
Food Terrible
Breakfast Buffet - A RIP OFF
Room Service Food- Cold YUK and charge you for their screw ups
Parking 30 dollars and if you don't leave early your dinged another 30 bucks
2 days Internet costs you as much as a days parking.
DTS operator - RUDE
Front Desk slow
Restaurant Service - really poor
Food is 1980s style garbage ,
300 dollars a night small room-----GO ELSEWHERE
Guest Review of the Renaissance Vancouver Hotel Harbourside
Feb 13, 2011
It is a good thing I booked this hotel through priceline at a discounted rate,
the quality and service we received for this hotel was not even on par with a
two star hotel. Even with the discount in mind, for what we paid I was still
quite disappointed.
First of all - this was a weekend girls getaway for two working professional
women who wanted to visit the city and pamper ourselves (at least a little bit.)
I saw on the website that this property had a pool and Jacuzzi open 24 hours as
well as a sauna.
The Jacuzzi was closed for cleaning, and then was out of order for the entire
weekend. We were ok with this as we thought to just use the sauna - There is
none! The website falsely advertises this feature (amongst others). I was told
by a hotel staff who was laughing that it was "not replaced when the hotel was
renovated". IN 2008!!!!! I don't think it takes 2+ years to change details on
the website.
There were blood stains on my sheet and the balcony was filthy. I met the
housekeeper of our floor and she was so lovely and sweet, the attention to
detail of these issues was likely an oversight as the result of being allotted
to many rooms to clean.
The decor is best described as "confused". It is modern minimalism meets country
western/Mediterranean.
The hotel doorman was very gracious, the beds were ok and the location was near
a skytrain station. These are only the good qualities this hotel has to offer.
Like I said. Stay at a two star hotel and save your pennies. Why exactly is this
hotel considered a four star luxury hotel anyways? They even charge for
internet.
|
