Reviews Empire Landmark Hotel Vancouver

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The Empire Landmark Hotel in Vancouver reviews are the subjective opinion of a Guest and not of Allure Hotels any concerns or request can be made at time of booking either on-line or on the phone.

Reviews of Empire Landmark Hotel Vancouver

May 11, 2010
Stayed here for one night. Excellent location if you want to be in downtown Vancouver! Shopping and restaurants are close by. Staff was friendly. Got for a good rate on www.allure-hotels.com Would definitely stay here again.

Reviews of Empire Landmark Hotel Vancouver
Apr 26, 2010
First time travel to Vancouver, chose this hotel in the center of the city.
We made reservation through our online system; we booked 2 double beds room for my family (with two little kids). When arrived, the front desk said my reservation is only one double bed; I had to add additional $20 for two beds room. We had no option in the night. Second days, I showed them their on-line system could still show 2 double beds room at the same price I booked and my original itinerary. Second day, they added additional $20 again.
The location of the hotel is great, but hotel’s greedy made me sick. , car park needs additional $12. internet needs $14, The breakfast is $16 each (my 5 yrs and 8 yrs kids had to pay the full price). also you will expect the unreal tax add-on.
Sorry, no more O' Canada!

Reviews of Empire Landmark Hotel Vancouver
Apr 15, 2010
The hotel does not run its own shuttle from the airport, so you will need to make your own arrangements for getting to and from the hotel. Parking in the hotel costs C$12 per night. Enter from Robson street or from the lane, behind the hotel. You will need to display a permit available from reception. The garage roller gate closes at 10 p.m., but you can enter later by pressing a button at the side of a small window. This will alert a custodian or receptionist who will open the gate.

The hotel is situated next to residential areas and towards the edge of the city’s main commercial area. Shops and other attractions are still within walking distance, as Vancouver has a concentrated city center. The staff we dealt with at reception were efficient and businesslike.

A mezzanine level to the left of reception had a computer for Internet access and other facilities; however, the hotel charges by time for their use.

Low lighting and dark walls made corridors a bit on the gloomy side. The large room we had was in good condition, but showed signs of wear (perhaps not surprising given the popularity of the hotel). It came with the usual personal toiletries and also had a kitchen alcove with a sink, microwave oven and bar refrigerator. A sliding door provided access to a narrow balcony which amusingly attracted a seagull expecting to be fed each time we went outside. The single glazing admitted some noises from outside; however, we faced a residential area so they did not bother us.

The disadvantage we experienced was one common to most hotels: noise from the corridor entered the room. Until we brought it to the attention of the person in the room next door and to reception, a group of little old ladies were in and out of one another’s rooms at various hours letting their doors slam shut — including during nighttime when one wanted to sleep. Unless you want them, avoid rooms with connecting doors, as sound enters from the adjoining room despite double doors.

For the spectacular views, it is worth having a meal at the revolving restaurant Cloud 9 on the 42nd floor. The fixed price dinner menu ($40 Sunday to Thursday, $45 Friday and Saturday with live music) and service were acceptable. The duty manager arranged a table at the opposite side to the music, as we wanted to dine and converse with a friend without interference. The restaurant served breakfast but not lunch.

Reviews of Empire Landmark Hotel Vancouver
Apr 14, 2010
We booked the hotel through here for a great deal! My boyfriend and I stayed at the Empire Landmark for a week in early April and we think the location is amazing! The hotel is close to so many restaurants, supermarket (a huge Safeway), attractions and the bus stop is right outside our door!
we could also walk back to the hotel to take a break in the middle of the day b/c of its central location.
I think they recently renovated the lobby and it looks pretty modern...the staff there was professional and nice enough to take a picture for us...we were on the 17th floor and we loved the view of the mountains! the room does need a little bit of upgrading however as paints and ceilings were chipping off..and our balcony sliding door did not close properly so we could hear the wind at night!
we had a flat screen TV and mini fridge which was a nice upgrade from what i expected!
the beds and pillows were very comfortable and we had the best sleep here than any other hotels! room service was great and the room was very clean.
overall, i would highly recommend this hotel for its location and price, and if you are just looking for a great place to rest with basic amenities.

Reviews of Empire Landmark Hotel Vancouver
April 14, 2010
Though the Check in staff (Jock) was rather unpleasant, and immediately rubbed me the wrong way, but he was willing to make a deal. I had read about upgrades, and that most people don't ask, so they don't get them. I decided to buck up and ask for upgrades. Despite his coldness, he offered us $35 CAD off of our room each night. He also gave us $3.00 off our parking for each night. The room was large - we were surprised, because we had read reviews stating that they were small. It is not a fancy place, but the carpets don't make you want to wear slippers and the bathroom had newly tiled floors. The bathroom was clean, as was our room. I asked for different pillows and extra towels, and both were brought in. We had a flat screen tv, and a king size bed. The cable picture was dodgy at times, due to poor connection in the wall. The bed was comfortable, we slept well. The room was on the 34th floor, (and the elevator got you there FAST!) with views to Stanley Park, and right over to North Vancouver - with Robson street beneath us. Great location for walking through downtown, and excellent public transit access. We would stay here again - good value for money spent when considering location and views. The balcony might have been my favorite feature!

Reviews of Empire Landmark Hotel Vancouver
April 9, 2010
We stayed for 3 nights for a business trip. The rooms were clean and tidied daily. There was a mini fridge and nice tv. Great view. Easy walking to great shopping and Pacific Centre is within walking distance too. We didn't eat at the Cloud 9 restaurant due to our time lines. Service was great. Parking was reasonable compared to the prices elsewhere. Security was constantly present in the parkade. We would definitely stay here again given the great value.

Reviews of Empire Landmark Hotel Vancouver
April 2, 2010
Such a big disappointment - room is too small, looks out-dated, air conditioning not working and very poor customer service. Maintenance guy told us to just open the balcony door to cool the room. And when it really got stuffy at night, called front desk (Maria) at midnight, offered to move us to a better room but never got back to us about the change in room. We waited and when we followed-up at 1am but we were told "are you still waiting for the room?" as if she's surprise that we still wanted the room change. Totally unacceptable customer service.

Reviews of Empire Landmark Hotel Vancouver
Mar 29, 2010
On a recent trip to Vancouver, we decided we would go to the rotating rooftop restaurant for breakfast for something different. Figured we'd give the kids a good view of the city. I should point out that we never stay at the Landmark as there are so many better hotels on Robson.

It was very disappointing. We discovered (after we were seated) that the restaurant doesn't rotate - only during dinner. Plus there was no regular breakfast service, you had to have their buffet. I was also told my 9 and 7 year old would be charged at full price rather than 1/2 price as per the norm at most restaurants. Even with all that, we decided to stay anyway as the view is great. The food was absolutely terrible for what we paid. At 830 a.m., most of the food trays were empty and took forever for them to refill. At one point, my son went to help himself to sausages and when he got back to the table I noticed that one of the "sausages" was actually a fried wiener! The eggs were cold. All in all it was pitiful. We basically filled up on toast (the only thing that was fresh as you prepared it yourself). And on a final note, the restaurant itself is in a sad state of disrepair. The carpet and upholstery were dirty and everything just looked old.

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Empire Landmark Hotel
1400 Robson Street
Vancouver, BC

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