Reviews Holiday Inn Express Burnaby Metrotown

Dec 15, 2009
Excellent location and very reasonable prices. All staff that we interacted with were very friendly and looked happy to be at work! Rooms and hotel were very clean and modern. Our bed was the most comfortable I have ever slept on, like a cloud. I am now searching to buy the mattress. Because of this stay, when going anywhere I would first check for a Holiday Inn location. Our entire stay was incredible, and even with the skytrain terminus across the street, I had an amazing sleep every night. Thank you. Can't wait to come back.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Dec 6, 2009
It's not the skytrain. I was put in 429 which is above the bus depot and loading dock ('beep! beep!' sounds of loading vehicles). It felt like the window was open. It was brutal. Couldn't relax enough to get to sleep, was woken up early because of the noise. Was a wreck at the client site the next day - yay! Next day they put me in 511 insisting it was the quietest end of the hotel. Again, above buses pulling in and out and this time I can see loading dock 4. I kept insisting that it was just as noisy. They let me try out 517 and alas....snore. Some staff were helpful, some were not as far as helping me GET SOME SLEEP.

Otherwise, the rooms are great although squishy, they appear newly renovated. However, the beds were so soft my back hurt the next day and that rarely happens in the multiple years I've stayed in business hotels, traveled and stayed in hostels.

Great location as noted. AMAZING SUSHI PLACE NEXT DOOR!!! Salmon sashimi like butter lol. FREE WIRELESS.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Nov 5, 2009
The hotel was very comfortable and felt nice and modern. Before I booked the room, I'd read other reviews where people said the building was remodeled, but still felt like it was from the 70's on the inside. I didn't really get this feeling at all and neither did the girlfriend.

We booked a room with a queen size bed. The room felt a little bit small, but since we only used the room to sleep and were otherwise gone all day, it didn't really matter. The bed was really comfortable, but what was great was the bathroom. The shower felt great and refreshing and the bathroom had ample space.

Another great thing was the free breakfast. It had lots of variety including Yoplait yogurt, english muffins, freshly made eggs and hash browns, fruit and some other stuff. This was a nice surprise since most free hotel breakfasts just consist of Rice Krispies cereal and warm milk that's been sitting out. Granted, the quality wasn't like something you'd get at a real restaurant, but if you want to eat quickly and be on your way, plus not spend a fortune on breakfast, it's definitely a plus.

I would have given the hotel 4 stars, but it is kind of out in the sticks a little bit. The drive into Vancouver and other touristy spots like Stanley Park isn't bad at all, but since we were only in town for the weekend, the commute back and forth took up a lot of valuable time. Plus if you get tired in the early evening and want to rest at the hotel for a little bit, it would be a pain in the rear end to drive back to HIE from Vancouver, rest for a little bit, and then drive all the way back to Vancouver. We had planned to do this, but by the time we were feeling rejuvenated again, we didn't feel like making the long drive back into town and decided to call it a night... kind of a shame when you're on vacation and want to discover a new city...

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Aug 4, 2009
We stayed here twice on our weeklong vacation to Vancouver for a total of 3 nights. (2 nights at beginning of trip, 1 at the end.) I can safely say this is one of the best hotels I have ever stayed in. The staff was absolutely wonderful every time we had interaction with them, incredibly pleasant and more than willing to go the extra mile.

The rooms themselves are wonderful - nice and roomy, and they include a mini fridge, microwave, and free wireless internet. The beds were amazingly comfortable, and made it very easy to slip off to sleep each night. There is a nice, hot, continental breakfast in the mornings. The hotel is also VERY quiet - I cannot recall hearing other nearby guests or any outside noises at any time while we were in our room.

The only - and I do mean ONLY - drawback on the trip: they need more luggage racks. I think there were only 3 luggage racks while we were there, and they were often all in use, which made getting luggage to/from the rooms a little tricky.

I would gladly stay here any time I go to Vancouver -- and in fact, I will be staying there again next month. I cannot wait, since I know it will be one of the highlights
of the trip!

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
June 27, 2009
Excellent location for travelers who do not rent a car. You are near bus and train transportation that will take you downtown Vancouver and beyond. I found the desk staff very friendly and helpful with my many questions. The room was neat and clean each day of the several days we stayed. Breakfast was quick and easy and fresh. I would recommend the Holiday Inn Express Vancouver Metrotown Burnaby for people who are not seeking to be in with the crowds. The tours were great we booked them from the hotel: the Vancouver city tour was first. We saw what we would do on our own. The Victoria tour was awe-inspiring riding the ferry to Vancouver Island and see the Many gardens that have been in bloom for 100 years. The last tour we took was to Grouse Mountain what an adventure to walk across the suspension bridge and climb up to the tree houses and walk across the canopy of the forest..WoW! Wow! This was a Adventure.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
May 19, 2009
We just got back after spending 3 nights at the Holiday Inn Burnaby. I had read all the reviews on before booking at this hotel & it lived up to the previous postings. It was clean & quiet, the staff were great, and the room was very nice. There is a complimentary, hot breakfast every day - standard to Holiday Inn Express. If I had one compliant it would be the noisy heating/cooling fan in the room at night - had to just turn it off while sleeping. Considering all other factors related to this hotel, that seems like such a minor thing to point out. The hotel is right on the SkyTrain metro line & is part of the Metropolis Mall complex (largest mall in the Vancouver area). Having said that, though, we could not hear anything related to transit, traffic, or people coming & going to the mall, while inside the hotel or our room. There was a nice fitness centre (not large, but good enough), and an outdoor heated pool. There are several restaurants right close to the hotel (inside & outside of mall spaces). Picking the Holiday Inn Express Burnaby was a great choice for us!

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Mar 29, 2009
The Burnaby Holiday Inn Express is a little bit hard to find as it sits back away from the main road Kingsway or route 99. After finding the hotel everything is just right. You park underneath the hotel in a well lite parking garage for free. The front desk is professional and quick to get you signed in and on your way.

The king bed room I was given on the 6th floor was clean, quiet and just right for my business travel visit. The wireless internet allowed me quick access to my VPN connection and other internet services that I needed during my stay.

The hotel is part of a shopping mall, with easy walking access to shops and a wide variety of dining options. Across the street from the hotel is rapid rail transportation downtown. Exploring Downtown Vancouver is much easier with the worries of where to put the car. Using the train is easy and safe.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Feb 12 2009
When I come to Vancouver I love to shop and this is one of the best hotels to crave my shopping weekends. It is located right next to Metrotown connected by a walkway to over 500 stores, you may find it difficult staying in your room. Vancouver is only 15 minutes away by Skytrain, which will whisk you into the city for easy access to downtown Vancouver’s shopping malls. The Holiday Inn Express air-conditioned rooms come with great views and I like to wake up in the morning to their Express Fresh Start breakfast and get energized before you hitting the shops. The Hotel has a fitness centre, and Cafe / bar but my time runs out before I ever used them.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Oct 30, 2008
Stayed at this hotel due to it's location right beside the great Metrotown Mall in Burnaby BC. The parking is secure at night, the room though small was very well set up for 1 person and very clean. The bed was "to die for", just snuggled in. Enjoyed the included continental breakfast. I felt the room rate was very reasonable for Vancouver. As a lone female traveler, my car and I felt very safe. It was easy to get to from my home in the BC interior. Transit system is right there if needed for skytrain or the bus. Will stay again next time I am in the Vancouver area if I get the same great rate.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Oct 27, 2008
Hotel was extremely clean, Staff were friendly and parking was ample. The room was comfortable, Flat Screen was nice and beds were pretty nice too.

Free Breakfast was okay...offered some decent choices.

Hotel is semi-attached to Metrotown, so after a long day (if you're on a work trip like I was)...you can eat and walk around the mall for a couple of hours.

My only complaint was the Wireless Internet...Slow Slow Slow.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Oct 1, 2008
I stay in Holiday Inn Express Metrotown for two weeks. When we reached, it did not take us long to check into the hotels, especially after such a long flight from Singapore. We also decided to extend our stay and when enquiring if there were rooms available the next week, it was all full. However, the staff told us that they will try their best to give us a room to stay and if not, they will book a room for us in Hilton, which was nearby, at the same rate. 2 days before the extension, we got a room and could stick to the same room too! The location of this hotel was good because it is opposite the sky train, and it took only about 10 minutes to get to downtown Vancouver. They just renovated the hotel and therefore the facilities were good enough for anyone who do not want to spend too much for a long stay in Vancouver. The hotel also recommends places to eat nearby which are reasonably priced and tasted good too! The staff were friendly and attended to every need. I will definitely recommend my friends and anyone else to choose this hotel if they are looking for accommodation in Vancouver.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Jul 21, 2008
A lot of positives re. this hotel and a few negatives.
Firstly it is in a great location, close to Skytrain and shopping. The hotel itself is well maintained thoughout and check in and out easy. The breakfasts were good with decent space to get a seat. The outdoor swimming pool was good and clean.
However, two very basic complaints. Like a previous poster stated the quality of the breakfast cutlery was by far the poorest I have come across in chain hotels. The other complaint is the poor equipment in teh fitness suite which is well below average.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Jun 3, 2008
Great Hotel Location close to SkyTrain. We booked as we have stayed in Holiday Inn Express in various UK Hotel Locations for a number of years. Basically, you know what to expect and Metrotown HIE similar to rest. Where it let itself down was in the breakfast buffet, which was fine foodwise........ but PLASTIC CUTLERY. No excuse, all HIE's in UK have stainless steel cutlery as standard. May seem a petty complaint but in this day and age you expect better. On the whole the hotel is fine, clean, well located and relatively quiet.

Guest Reviews of the Holiday Inn Express Burnaby at Metrotown
Apr 17, 2008
I booked this hotel due to its Hotel Location as I was on business in neighboring Coquitlam, and staying in downtown Vancouver was looking a bit too pricey. On previous trips to the area I had stayed in Langley and the traffic was such a killer that I wanted something closer.

I stayed at this hotel for two weeks. Some areas are in need of renovations, but overall it was neat and clean. The staff was friendly enough. Standard fare for breakfast. Free wireless internet in the room, only once was I unable to get connected. Ample free parking in underground garage beneath the hotel. The workout room is small with old-ish cardio equipment: one treadmill, one elliptical, one bike, and a stack of free weights.

My room was a bit odd as I was given a handicapped-accessible room, so the room itself was bigger than normal, but everything was built for someone whose eye level is four feet off the ground. Not bad, just odd. The bathroom had a very small vanity but the nice big showerhead that all the HIE's have nowadays.
Only one annoying experience during my stay, in which the fire alarm began going off around 10:30pm. At first the front desk said it was a false alarm, but the siren continued to go off. Apparently the fire alarm system in the hotel is attached to the Metrotown mall next door, so the hotel itself has no ability to shut off or reset the alarm. The saga ended with just about every guest in the hotel standing around the lobby because the elevators were locked out and the front desk staff had no idea where the keys to the stairwell were located. (Stairs apparently for emergency-use only; good thing this wasn't a "real" emergency.) Eventually we all got back to our rooms but the whole thing was a disorganized mess.

As a female traveling solo, I felt alright staying here. Being that Metrotown is right next door, the immediate area is full of dining choices and downtown is a short drive or SkyTrain ride away.