May 15, 2010
I stayed at the Pinnacle April 19-22 just before taking a Rocky
Mountaineer rail trip to Banff from Vancouver. The staff was very nice
and the door men very helpful when I ask for walking directions. My
check in was quick and the lady who checked me in was patient and
pleasant in moving me to another room when I found the first assigned
room was odd shaped and had a noisy AC. The second room on 22nd floor
was ideal with a great view of the bay and mountains of North Vancouver.
My internet connection was quick and I did receive a daily paper. As a
Marriott Rewards Gold member I was provided access to the concierge room
on 25th floor which has a nice continental breakfast each morning
including hot items such as scrambled eggs. My room even had a nice
42inch flat screen TV with HD. You just have to know that the HD
channels are higher up the channel list since they also have the
non-digital signal of the all the major local TV stations. I definitely
would choose to stay at the Marriott Pinnacle if I return to Vancouver.
I also recommend Land and Sea Tours for sightseeing since I took to all
day tours to Vancouver Island and Whistler. Both trip and the driver
guides were super.
Reviews of the Marriott Vancouver Pinnacle Hotel
May 11, 2010
Stayed downtown for two nights to take part in a couple of Playhouse
International Wine Fest events. My wife chose this hotel because it is
so close to the new convention centre.
We had reserved using the Federal Gov't rate since I'm a civil servant,
and were given a corner room on the 10th floor. The king bed was nice
and comfortable to sleep in.
Had breakfast there on our final morning and it was good, though the
hotel charged a hotel rate for it.
My one small quibble about the hotel was that there was no free
newspaper in the morning. This is fairly standard at a lot of hotels I
have stayed at, and being a newspaper junkie I needed my fix.
Reviews of the Marriott Vancouver Pinnacle Hotel
May 5, 2010
Safe walking distance to shops, restaurants & sky train station
connected to Pacific ctr. Taxi ride was 1/2hr & $33.
Friendly reception gave me early check in & accomodating when i asked to
leave my luggage locked up when i checked out early.
Room was clean & bed was comfy. Fair sized bthrm had soaker tub &
shower.
24-7 access to work out room & steam room. Internet available for fee on
lobby floor or use in room.
Here overnight for work training. Meals provided were fresh with wide
variety of healthy choices. Ex.: quinoa pilaf, poached salmon, halibut &
chicken, lots of vegetable choices
Hotel staff were curtious & came to notify our table when more food was
brought out.
Would stay here again for it's location, helpful staff & clean rooms.
Reviews of the Marriott Vancouver Pinnacle Hotel
Apr 24, 2010
Ever get the feeling a hotel was built overnight? That’s exactly how my
stay at this downtown Vancouver hotel felt. The disorganized staff
struggled getting us a room (though were quick to offer a 30 dollar
premium for a city view room), the parking though not unreasonable for
the city – was a clunky and awkward process (and be sure NOT to pay 26
dollars a night if you are staying over a weekend were the public rates
are lower). The Internet was spotty and failed me when I needed it.
After checking with the front desk about the poor wired and wireless
connection they told me that there was some kind of “server packet
issue” and it was normal and just to wait it out (not the thing you tell
to an IT Professional who knows better). Lastly, upon checkout I found
that the elevator buttons weren’t working to get down to the lobby. I
called the front desk and they said there was a fire alarm test going on
and we wouldn’t be able to use the elevators for 20 minutes… nothing
like lugging your luggage down ten flights of stairs to leave your hotel
on time. I guess in the end it was a fitting end to the stay. I would
not recommend this hotel.
Reviews of the Marriott Vancouver Pinnacle Hotel
Apr 21, 2010
During this particular trip, we stayed at 3 hotels, two Fairmont and
this one. I think this was my least favorite, unfortunately.
We arrived by car, and although there was a bellhop standing at the
door, he neither greeted us nor came over to help us unload our luggage.
We had arrived a little early, before check in time, and they didn't
have a room ready, but that was fine. We had an appointment to get to,
so we left our bags with the concierge and left. We returned later in
the evening, had no problem checking in, and were told our bags would be
delivered to us right away. The bags came up, but we were short one, so
I talked to the front desk. They had someone search for it, and 20
minutes later I received a call stating that they could not find my bag,
and could I come down to identify it?
So down we went and walked all around their storage room, but the bag
was nowhere to be found. By this point, it was getting late, we really
wanted to go out for dinner, so with the front desk assuring us that
they would find it, we went out for dinner. Thankfully, they had located
it by the time we returned, and the front desk offered to buy us one
item off the room service menu. Still, the stress and worry over our
missing bag was just unnecessary. The rooms were small in comparison to
the other hotels we stayed at, but the beds were comfortable and clean.
Reviews of the Marriott Vancouver Pinnacle Hotel
April 16, 2010
We went to Vancouver on a weekend getaway from Seattle with our two
young kids. We loved the hotel, the staff was courteous, the room was
nice and quiet, we were on the 18th floor and got a peek-a-boo view of
the bay. We picked a rainy weekend to visit Vancouver, but the enjoyable
hotel room saved our weekend, at least to a degree (nothing can really
save a weekend from rain). Parking is cheap on weekends. You can (and
should) choose to do public parking on weekends in the same parking
garage as the hotel's, which is $5 for the entire weekend, up until
1:00am Monday. Regular hotel parking is $26 a day.
The location is also very good, right in downtown.
So yes, we'd definitely stay there again.
Reviews of the Marriott Vancouver Pinnacle Hotel
Apr 3, 2010
Great stay. Friendly staff, helpful concierge, clean well appointed
room, nice locations, good view. All is well. But here's the tip.
Parking is a rip-off. when you pull in, you think that the parking
attached to to building is Marriott parking, but it isn't. It's public
parking.
If you pay for it directly yourself at the stall near the elevator, you
pay $5 for 2 days. If you inquire at the front desk how to pay for
parking, they will put it on your bill for $25/day. Be warned!!!!!
Reviews of the Marriott Vancouver Pinnacle Hotel
Mar 30, 2010
This Marriott location does not seem interested in customer service,
right from the check-in clerk, to the customer service manager who is
responsible for the front desk..all the way to the General Manager, who
failed to respond to my request to speak with him. The hotel didn't
appear interested in fulfilling the requests guest profiles, so I
suggest that any traveler stay away from this property, since there are
other more accommodating hotel chains in the city of Vancouver, B.C. |