Reviews Pacific Palisades Hotel Vancouver

Dec 14, 2009
My friend and I stayed here for one night in March 2009 and we loved our hotel room. Beds comfy super, clean and quiet. The front desk staff was very helpful. My initial res was for a lower floor room and they had put me on the 14th. When I mentioned this they changed it right away. The complimentary wine was a nice touch when you arrive tired and thirsty. Nice to say in a hotel that looks exactly as represented on the internet. Bravo!

Guest Review of the Pacific Palisades Hotel Vancouver
Dec 5, 2009
Located on trendy Robson Street , in Downtown Vancouver, the Pacific Palisades Hotel South Beach inspired decor reflects a fun, hip, refreshing attitude towards hospitality. With the hotels highly personalized service for both the business and leisure traveler alike, the hotel provides a unique yet comfortable environment in the heart of Vancouver's shopping district.

Guest Review of the Pacific Palisades Hotel Vancouver
Nov 9, 2009
I can't say enough about the great experience we had staying here. Location location location. The rooms are not my style, but HUGE. It was like being in an apartment, lots of space, light, amenities and the balcony view was breathtaking. Great central location. The Zin Restaurant food is so-so, but servers were great. Hotel Staff always went out of their way to be accommodating. Our only regret...we stayed somewhere else for our last 2 nights in Vancouver.

Guest Review of the Pacific Palisades Hotel Vancouver
Nov 2, 2009
Stayed at the Pacific Palisades Hotel for a night and loved it, I will certainly go back when visiting Vancouver.
Loved the free in-room internet access and the rooms had a crazy view on the city! But the best is the location, directly on Vancouver main shopping street, Robson St.
Little downside: My room was located in a different building (40 meters apart) than the main one but it is not that bad. Maybe it's a different story when it rains?

Guest Review of the Pacific Palisades Hotel Vancouver
Oct 27, 2009
Check in and room very satisfactory. Pacific Palisades Hotel South Tower. First impression lift and lobby dark, but room very clean, spacious and comfortable. Pool and Jacuzzi in separate building. Very helpful Concierge named Carol. lots of helpful information. Overall a very friendly and clean hotel. Zen Restaurant served good food, friendly staff.

Guest Review of the Pacific Palisades Hotel Vancouver
Oct 12, 2009
We were upgraded to the King Suite- always nice to have extra space and a kitchen area. We were able to walk to everything- shopping, great restaurant choices( check out the Banana Leaf on Denman!! Great Malaysian place), Gastown, Chinatown, Davie St...and more. This is the only hotel in Vancouver I will stay at from now on.

Guest Review of the Pacific Palisades Hotel Vancouver
Oct 9, 2009
I was blown away by the amazing staff, everyone from housekeeping to the hotel operator was genuinely friendly and helpful. Our room was beautiful, views were breath taking and we were very centrally located. My only advice is to skip the hotel restaurant. Food was very mediocre and very over priced. It was a bit of a downer but other than that minor disappointment of the restaurant. I suggest the Pacific Palisades 100%!!!!!!

Guest Review of the Pacific Palisades Hotel Vancouver
Oct 5, 2009
Staff was super helpful. I called in advance to ask about a couple of things -- could I get a blender in the room? Did they have an ipod hook-up? Could we get a room in a high floor with a view? All were answered in the affirmative, and then there was a follow-up call once we checked in to make sure all was well. Also, I was trying to track down an obscure ingredient for a Turkish dish and had visited a few stores, but no one had it. I called the front desk, and [...] said he'd research it for me. The next morning there was a letter from him and an article he'd printed out steering me towards a Turkish restaurant! Very thoughtful and helpful. Everyone was very friendly. The location is awesome. Two blocks away from Urban Fare, a gourmet-type grocery and eatery. About 5 blocks from Denman where all the bicycle rentals are close to Stanley Park, and about 4 block to the Vancouver Art Gallery. The pool, hot tub and steam were a perfect late afternoon relaxing treat, if you don't opt for the free wine in the lobby. Doormen are super friendly, too. The decor in the room was lemon yellow and spring green, a little lively for my taste, but the beds are dreamy and I love having a "kitchenette". Pretty minimal, but it's nice to be able to eat in without it being a production. I would definately stay there again.

Guest Review of the Pacific Palisades Hotel Vancouver
Sep 14, 2009
Was recommended this hotel by a friend (who also spent part of their honeymoon here) and we were not disappointed. Excellent location in downtown Vancouver.
Must admit that hotel doesnt look like much from the outside but rooms and service were second to none.
We were upgraded to a room on 22nd floor and had great view of the city. Room was spacious with everything you need for a short stay.
Swimming pool and gym were excellent.
Staff friendly and very helpful. Car parking available if required.
Would definitely stay again.

Guest Review of the Pacific Palisades Hotel Vancouver
Sep 6, 2009
We were pretty disappointed with our king suite. Although large in size, the renovated apartment was pretty dated. The bathroom had not been renovated at all. The hot water handle fell off when I went to turn on the faucet in the sink. The balcony was not appealing with the A/C equipment in full view and leaking.

The narrow hallways made getting in and out a challenge, as did the constant wait for an elevator in the west wing. I will give praise to the staff who were very friendly and helpful. The location is pretty good too.

Guest Review of the Pacific Palisades Hotel Vancouver
Aug 22, 2009
The Pacific Palisades Hotel is a fantastic property right in the heart of bustling Robson Street. On any given summer night, Robson throbs with hordes of locals and tourists from around the world. It is a people-watchers delight and quite fun to experience. Combine that with a dizzying array of restaurant choices that extend down to and all along nearby Denman St. and you have one hot scene. I love to experience it every time I come to Vancouver. Pacific Palisades Hotel is perfectly situated for this.
The hotel consists of two towers that was once an apartment building. As a result, the corridors are quite narrow for a hotel and the elevators are small and slow. Do not let this deter you. The Pacific Palisades Hotel is a classy, upscale boutique property. The decor is smart and modern with an art deco twist. I estimate the building is at least 30-40 years old or older, but it it is kept in fine shape and does not show it's age.
Our Queen Deluxe Suite was on the eighteenth floor and had nice views of Coal Harbour. It was clean and well-kept. The furnishings looked and felt of high quality, except for the sink, which was a cheap laminate A microwave was in the cabinet that also held the honour bar, which we used to store what few perishables we had. This allowed us to buy fresh local fruits at Granville Island Market and have breakfast in our room everyday. The staff even brought us a complete set of plates and utensils! Our balcony was unusual in that you must step over a window sill in order to access it -- another concession to the apartment building lineage. These quibbles were minor. My family (including three young boys) absolutely loved this place.
The pool is enclosed, a nod to the mild summer temps, but it is large and kept toasty warm. The boys loved it! One caution, the pool and the wokout room double as a health club that is open to the public, so you will be sharing the facilities. It never seemed crowded to me during our stay.
Every one of the staff was professional and courteous. It was obvious they received good hospitality training and were managed well. It was so convenient to be able to go down to the lobby , then jump right into the action on Robson Street. Stanley Park is only a half-mile away and Canada Place is an easy walk. The new Canada Line light rail system, which now allows you to get from the airport all the way downtown, has a stop within walking distance. You can do this without a car or taxi! We drove so we had to park our car, which can be a problem on the West End. Our package included parking and I had a choice between self-parking or valet. The parking was a bit tight for our full-sized SUV, but then everything is tight for these behemoths. FYI, most other properties on the West End do not include parking and it can be as high as $25CAD/day. So be careful and seek out the package that includes parking, if available.
The Pacific Palisades Hotel is my first choice for an entertaining stay in downtown Vancouver.

Guest Review of the Pacific Palisades Hotel Vancouver
Aug 7, 2009
Spent 3 nights at this hotel after reading the reviews and i can say we were not disappointed.
The location is excellent it is in the heart of the shopping district and an easy walk to the harbour and Stanley Park.
We got an amazing deal on a suite which was beautiful. We had a lounge, a microwave, balcony, mini bar, kettle and 2 plasma TV's (husband a lot more excited about this than i was).
The decor was tastefully done. The staff were extremely helpful. We did not use the pool or eat at the hotel so can't comment on those.
Overall a top hotel in an excellent location which i highly recommend.

Guest Review of the Pacific Palisades Hotel Vancouver
Aug 6, 2009
Big hotel in a great location. We were upgraded to a suite because we were on honeymoon. The staff in the hotel were very friendly and genuine too. The room was really bright and clean with a massive bed! The facilities in the hotel were great, there's a gym and a swimming pool. There's guest laundry facilities which can be handy if your trip is as long as ours. The restaurant was great for breakfast and dinner.
Great location too on Robson. The concierge was very helpful with knowledge on the city and surrounding areas.
Really good experience - would definitely recommend

Guest Review of the Pacific Palisades Hotel Vancouver
Aug 6, 2009
This was our first trip to Canada and not the last. The Pacific Palisades was our first port of call and we were not disappointed. All the staff were extremely friendly and helpful and are a credit to the company. We stayed in a one bedroom suite with a large balcony and were pleased with the overall facilities. The housekeeping was excellent and all staff friendly and accommodating. The rooms were exceptionally clean. We had requested a 'pet free' room which we presumed we got as there were no signs/smells of dogs. The cocktails were a nice touch which we enjoyed daily.
The hotel is within walking of all the main attractions including Stanley Park which was fabulous. There is so much to do and see in Vancouver the 5 days were not enough.
Overall a good hotel which we would certainly use again. The only negative I would add is that a toaster would be useful in the kitchenette.

Guest Review of the Pacific Palisades Hotel Vancouver
Aug 5, 2009
We have stayed in *all* of the fancy downtown Vancouver hotels, as well as some of the less fancy ones, so we know the market well. We got a great value price at the Pacific Palisades at a prime time of year, and knew of Kimpton's good reputation, so we tried it -- and we definitely will be back! The Pacific Palisades delivered a very pleasant, clean, comfortable, roomy, cheerful, au courant room with good amenities. Staff was very accommodating, friendly, cheerful and helpful. We were upgraded to a suite for no extra charge. We received a cute "monogrammed" dog bowl with our dog's name on it. The dog (who does not bark or chew things) was able to stay in the room while we were out, which most hotels don't allow, and allowed us to enjoy the downtown amenities without any fuss. The hotel's free cocktail hour with light hors d'oeurvres was a nice bonus. Good location for those wanting to be in the heart of downtown Vancouver action. The only two minuses were (1) the hallways and elevators were very hot -- not air conditioned like the rooms -- so I might avoid this again during a heat wave, as the elevators were like being in a hot box. And (2) parking is a steep $25 per night and requires an awkward drive around the block to get into the basement garage. Otherwise this hotel is a sleeper, delivering friendlier, better service than many nearby competitors, with a nice polish to the rooms, pleasant and inviting common areas and everything a frequent, savvy traveler needs at a great price. Sweet!

Guest Review of the Pacific Palisades Hotel Vancouver
Jul 13, 2009
Stayed at the Pacific Palisades for four nights in June with my husband and two older teen daughters. The hotel was absolutely wonderful and the staff couldn't do enough to please us. Every time we called down for something, like extra towels or teabags, someone knocked on our door within only a few minutes with the requested items and a big smile. The afternoon wine and cheese was a nice touch, with friendly and approachable staff. Our bed was fine, although our teens said that their sofa bed was not the most comfortable they've ever slept on. Yes, the suite was a litte dated and slightly worn at the edges, but it was spacious and light, and had plenty of seating and room to spread out. The balcony overlooking Robson Street was a great bonus. We sat out there every night, people watching. It was noisy at night, especially as we were there during the Canada Day celebrations, but if you book an hotel on one of Vancouver's busiest streets, that's what you expect. The free internet in the room was great. The mini kitchenette had everything we needed for quick meals. The gym was small, but adequately equipped and was great, as long as you used it in the afternoon or evening, as it got crowded in the mornings. The concierge was amazing - we had family members staying at a much more expensive hotel in town who wanted to take us all out to a very fancy restaurant. Their concierge was unable to secure a reservation at the restaurant, but ours achieved a table for fifteen people within minutes. She was always helpful and happy to share Vancouver tips. Every member of staff greeted us every time we saw them and we were made to feel valued and welcomed. We'd definitely stay at the Pacific Palisades again.

Guest Review of the Pacific Palisades Hotel Vancouver
Jul 9, 2009
We stayed one night at the Pacific Palisades and had a great time. The staff was very friendly. They had a promotion whereby you could win a prize if you were able to hula-hoop for more than 20 seconds... I won some organic bath salts. We also enjoyed the wine tasting in the gallery and played baseball on the Wii. The room was clean and spacious with a great view.

Guest Review of the Pacific Palisades Hotel Vancouver
Jul 7, 2009
I stayed at the Pacific Palisades hotel in May (paid full price $185/night) and in July (by booking through Allure Hotels for $89/night). Both times we had our dog with us, and this hotel accepts pets with open arms.

The hotel is in an excellent, central area of Vancouver (Robson St). It's within easy walking distance to a lot of shopping, restaurants, and attractions. The hotel has a "V.I Pets Program" and supplied us with a list of dog parks, dog bags, and a personalized dog bowl with biscuits upon arrival. Furthermore, we were not required to take the dog out with us while they cleaned the room, and there was no pet waiver for us to sign. There is no extra charge for pets!!

The room we stayed in both times was a king suite. The hotel is older and looks like it's been an apartment building before. The king suite had a spacious bedroom and closet area, normal size bathroom, good size living room, small dining area (round table and 4 chairs) and a kitchenette (fridge, microwave, sink, dishes).

The hotel has a pool, spa, sauna, steam room, and fitness area.

The hotel parking was $25/day but there are cheaper parkade all around the hotel which you could easily use, especially if you have a small amount of luggage to carry.

The service was prompt and friendly. The staff go out of their way to help you and they seemed to be happy working there.

On the downside, this hotel is on a very busy central strip of downtown Vancouver. If you keep the windows open, it will be noisy at night.

The hotel is older. The rooms are decorated in bright, cheerful colors, but it is not a 5* luxury hotel. However, the suites are very roomy if you don't mind a bit of age. The elevators are very small, but they are fast.

I ordered room service from the restaurant once during the stay, and I'm sorry to say it wasn't very good. I had a lovely follow up message from the hotel about this experience though, so it really shows their concern about improving their services.

This will become our new favorite hotel in Vancouver whenever we travel with pets.

Guest Review of the Pacific Palisades Hotel Vancouver
May 22, 2009
Fun and Fabulous is right! The Pacific Palisades Hotel was a great experience overall. Most importantly is the fact that I could bring along my dog and he was given 4 star service! The rooms were clean, the view was great and the staff was friendly.

With an unbeatable location right downtown Robson Street my family and I had shopping, restaurants and the ocean right outside our door. I definitely recommend the Palisades to anyone going to Vancouver!

 

Pacific Palisades Vancouver
1277 Robson Street
Vancouver BC