| These Westin Grand Hotel Vancouver reviews are the subjective opinion of a Guest and not of Allure Hotels any
concerns or request can be made at time of booking either on-line or on the
phone. |
|
|
Guest Review of the Westin Grand Hotel Vancouver
|
May 14, 2010
Disclaimer: I want to say as a precursor to this review that the night I
stayed here was booked with travel points. I don't know whether or not
this makes a world of difference because it shouldn't--FUN FACT: travel
points are often collected by spending money at hotels, so as far as I'm
concerned I'm a paying customer and would like to be treated as any
other. Long story short, don't spend your points here just in case this
is the reason why my stay here was so horrifyingly bad.
My mother and I came to Vancouver for a week and had one night where we
planned to stay at the Westin. I am in my twenties and my mother is in
her fifties, we are quite well traveled and come from the east coast
(where things are faster and seafood tastes cheaper). I'd like to think
that we both represent two typical but diverse demographics of patrons
at this hotel, and who are not at all picky when it comes to
accommodations, as it is said often: nobody travels just to sit in their
hotel.
This hotel is well situated, I guess first dibs on the sweet digs is one
of the few bonuses to being a part of a multi-billion dollar hotel
franchise. The restaurant in the hotel (at least for breakfast), is
fine. Service is attentive, blah blah blah you can probably find better
brunch somewhere else but it's passable. So yeah that's pretty much
where the good ends.
We check in at 9am and are very surprised to be presented with our room
key, since we were planning on leaving our bags and checking in at the
3pm check in time (I called the night before, and was told curtly that
they were operating at 100% capacity, so : ???)
We get in, and realize that our large window faces into a parking lot
underneath and condo windows several meters away, once again, no
problem-- Vancouver has nicer views elsewhere.
We requested two double beds and were instead given a single queen sized
bed. Once again, no problem--we could just share the bed for a night.
Then we realize something: our room has no chairs. At all. There was
literally a bed, a table, and what seemed to be a half completed
kitchenette with the doors ripped out. So I call downstairs at around
10am and ask them if it's possible to switch to another room because I
figured it's not like my breathing contaminated the living space or
anything and I haven't yet removed my pants to wander around the room
aimlessly and jump all over the bed. Plus, it was 10am, none of today's
new guests have even checked in yet. The gentleman on the other line
tells me more or less that it sucks that I'm shafted with this chairless
bedlacking room but he can't switch my room because it would be unfair
to the other guests who will not be arriving for another 5 hours or so.
He reiterates that the hotel is operating at full capacity like I'm
supposed to feel sorry that they're making tonnes of money and actually
doing their jobs or something.
Fine, whatever so we leave all our stuff in the room and head out for
the day. Upon returning to the room we found two chairs set up, which
was a nice alternative to sitting on our one queen sized bed. Then we
found out that none of the lights work, the room didn't have any sort of
garbage bin or soap (no big deal but still come on), and that the fridge
was broken and smelled like rotting fish. The 'engineer' who brings us
lightbulbs and another fridge to store our now turned milk laughs and
tells me that there are 6 other fridges broken downstairs, like it's
funny.
Okay so I'll skip to the end, I don't think I would recommend this hotel
to anybody. I'm happy that the other people on Tripadvisor have had a
good experience here but honestly my experience here was not only the
worst out of any other Westin experiences, but even worse than a good
handful of hostels in Capetown. Is expecting a Westin hotel room to be
ready with a chair and a working lamp too much to ask for? Seriously?
'Service Express' was pretty quick to bring stuff to solve the problem,
but I'm here to travel efficiently, not to play build-a-hotel-room and
certainly not to spend my entire freaking day pleading politely on the
phone like a moron for light bulbs so I can use their 15 dollar a night
internet.
Guest Review of the Westin Grand Hotel Vancouver
May 4, 2010
One of the best hotel experiences I've had; enjoyed every minute. Staff
was amazingly helpful and nice. Room and bed were very comfortable and
our views of the city were fantastic. My husband and I walked everywhere
and found the location of the hotel to be great...will definitely stay
here again!
Guest Review of the Westin Grand Hotel Vancouver
Apr 18, 2010
We stayed here for 2 nights after a 5-day spring skiing trip to
Whistler, where we stayed at the excellent Pan Pacific Village Center.
After that outstanding experience, the Westin Grand was a bit of a
disappointment. The suites (I think all the rooms here are suites) are a
good set-up for a family with 2 small kids. We paid $30 on arrival to
upgrade from our $289/night suite to a Deluxe suite. It was very small
(with the sofa bed pulled out, you really had to squeeze past it), the
shower door was poorly fitting (so it leaked a bit) and the AC was very
noisy (and wasn't working at all when we first arrived - they fixed it
quickly). We were also very near the elevator, the noise of which kept
my wife awake.
Having listed all my complaints, I have to say that the staff were very
accommodating. Upon our request they moved us to another (slightly
larger) suite, and comped us the very good breakfast. The day manager
followed up with us to make sure we were satisfied with the new room,
and was very apologetic.
All-in-all, not a bad experience, but I just think the hotel is aging
and in need of a bit of an upgrade.
Guest Review of the Westin Grand Hotel Vancouver
Apr 17, 2010
From check in to check out, the hotel staff made our trip as comfortable
as possible. The room layout was great, as we used the pull out sofa and
a crib. The view is great and the city noise wasn't too bad, but there
is a fire house nearby. Didn't wake the kids, so it didn't bother me.
We had the buffet breakfast in the lobby each day and found it to be
very good with excellent service. Internet was $15/day, but we did the
executive room upgrade for $50, which included a room on top floor,
daily breakfast, Internet and local calls. For a family of 4, we found
it to be a good deal.
My only disappointment, was that the pool was located outside, which I'm
sure is fine in the summer, but during our 3 night stay in April, it was
a bit brisk outside. |
|
....more
>
2
> 3 >
4 >
5 |
|
Westin Grand Hotel Vancouver
433 Robson Street
Vancouver BC |
|
|