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Review of the Sandman Hotel Victoria
Feb 19, 2011
We checked into this hotel. We were told the rate we
received online was crazy and they had never heard of
the ``weekend best rate`` deal. It was even lower than
the best room rate offered to our large group which was
also staying there and renting a 2 day conference room
there. We were finally given the lower rate and given a
room on the 4th floor. The room was clean and quite
average with the basic hotel amenities. Nothing
outstanding, just very basic and average. This was fine
with us as we were not looking for anything spectacular.
The BED however, was extremely hard and uncomfortable.
Now, I understand the main purpose for staying at hotel
is to sleep, one would think the beds would be more
comfortable so one could get a good nights rest. Not in
this case!! We tried to make the best of it however it
was just too hard and we couldn`t imagine staying 2
nights on this hard bed. At one point I actually
wondered if the carpet on the floor would be softer to
sleep on. I called the front desk and asked of they had
another room or even a mattress pad which would allow us
to sleep. The front desk clerk was very apologetic and
polite, upgraded us to a suite room on the same floor at
no additional charge. The room was very nice and the bed
was soft as well. I was impressed and very appreciative
to the kind customer service lady at the front desk. It
made me wonder that if you pay more, you get a softer
bed which allows you to actually sleep.
The internet was easy to connect with and fast enough
for what we needed it for. I came down to eat breakfast
at their ``on-site restaurant`` that was advertised on
their web site and was told I have to move to the Sharks
club Bar to order and eat my breakfast. I wasn't overly
impressed. If I had wanted to eat in a bar, I would have
gone to the bar. I was looking for a quiet place where I
could eat my breakfast and read the newspaper. That
evening I tried ordering room service and was told by
the sharks club employee that our stay wasn't setup in
their system right and we would have to come down and
pickup our food there. I came down, got our food and
returned it our room on the 4th floor. When I opened my
food container up, it was just a burger on a plate and
my Caesar salad was completely missing. I called the
sharks club and they apologized and agreed to deliver
the missing salad to my room - approx. 10 minutes later.
Again, I wasnt overly impressed with the service here.
The male checkout clerk on Sunday did not know how to
process the lucky 13 program and whether it even applied
for the on-line ``weekend best rate`` price we had paid.
I was told that there was no manager on duty for him to
check with. Several other customers were being told the
same thing and were quite aggravated. It made me wonder
why advertise such programs if you don`t train your
staff on how to implement it. It only aggravates
customers when an ``customer service employee`` for a
company is either incompetent or lacks proper knowledge.
We were all told we would find out the next day once he
had a chance to ask someone more knowledgeable or
someone in a authority position. It has been 3 days
since we checked out and nobody has gotten back to us
about this program offered. I tried calling the front
desk manager however he or she doesn't seem available,
so I left another message. Overall the 2 night stay was
just ok, it really had the potential to being really
great with some minor changes from management who
actually cared about their customers stay here.
Review of the Sandman Hotel Victoria
Oct 17, 2010
Nothing outstanding either way
Very average for the price, Location farther from
downtown than we anticipated but ample free parking a
plus. Quite close to a large mall if shopping is an
interest. I would go back there again because of the
location and it was very clean.
Review of the Sandman Hotel Victoria
Oct 1, 2010
Check-in was good and staff very friendly. The room had
a few quirks ...only 2 regular towels for 2 adults left
in bathroom with a door that didn’t close properly and a
toilet that had flushing challenges. The air
conditioner/fan was a bit noisy Generally, a ok value
for the price of the room.
Review of the Sandman Hotel Victoria
Aug 31, 2010
Vancouver Island is expensive, breath takingly expensive
most of the time, The sandman was good value in that
context, the parking is free and after a couple of hours
getting lost around Victoria I was glad to dump the car
and walk into town for a bit. The room was fine, quite
nice even , nothing stunning but clean and had
everything you want with a decent comfortable bed. The
reception staff were friendly and helpful and the
internet was free and fast enough.
Review of the Sandman Hotel Victoria
Jul 21, 2010
The worst of all sandman hotels I have stayed at. The
front desk staff was not able to help us to find places
to eat or things to do. I never ever had a problem like
that where staff tell you to look at the books for
tourists. Even the front desk manager was rude also try
to find another place to have breakfast if you are
running on a schedule. They have the slowest service.
Not impressed and would never stay here. It is sad that
a sandman hotel is so bad.
Review of the Sandman Hotel Victoria
Jul 19, 2010
I want to thank the front desk agent, who was working on
July 17th on the afternoon shift.
I can to Victoria for an unfortunate situation. My
grandfather was dying of lung cancer and was given 3
days. After having a very back experience at another
hotel, we came to the Sandman. The front desk agent did
her best to accommodate us in a nearly full hotel due to
2 weddings and a car show in town. She went above and
beyond to make sure we had everything we need and even
upgrade us to a suite, as we were 4 adults.
That is where I will be staying anytime I visit
Victoria.
Review of the Sandman Hotel Victoria
June 25, 2010
We were traveling with our 26 yr old daughter and booked
a suite. We "assumed" that there would be a door between
front room and rear room. NOT! If she was watching a
different show on TV the sounds were competing. Also
hotel is not as close to down town as you would believe.
Not in my walking distance anyway.
Review of the Sandman Hotel Victoria
May 26, 2010
Stayed for 1 night had room on the 4th floor, room was
spacious and nice however no fridge or microwave in
room, bathroom was very spacious and nice. hotel had
good amenities such as nice pool and hot tub, big
fitness centre and business centre, shark club attached
Review of the Sandman Hotel Victoria
Mar 9, 2010
Very average for the price, Location farther from
downtown than we anticipated but ample free parking a
plus. Has an indoor pool with spa tub, an exercise room,
and a self-service business center with high-speed
Internet access. Guest laundry facilities, a beer and
wine store in the parking lot and quite close to a large
mall if shopping is an interest
Review of the Sandman Hotel Victoria
Mar 1, 2010
We had a room with two Queen beds for our family of
four. The room was very comfortably sized with nice
Serta beds. Perhaps our late arrival around 10:30pm was
a bit late, but the reception desk only had one person
so check-in was a bit of a wait. This resulted in the
clerk being very rushed (near the end of his shift).
There is plenty of parking outside the hotel, including
underground parking which is not well advertised. The
swimming pool in the basement parking level is a bit odd
but still nice for the family. The Shark Club Bar &
Grill is attached adjacent to the hotel I was able to
watch a hockey game. |
