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Reviews of the Hotel Grand Pacific Victoria
Jan 21, 2011
I stayed here for a few days in early January and thoroughly enjoyed it, The
hotel itself is slightly aged but i can't fault anything in it. The Room was
clean, relatively big but not huge and the bed was comfortable.
We arrived via the Victoria Clipper and the hotel is only a short walk from the
Terminal. They were able to facilitate an early check in as the boat arrives
around 11 so we could get into the room straight away.
The staff were very pleasant and overall the hotel is worth a visit.
Reviews of the Hotel Grand Pacific Victoria
Jan 2, 2011
We were very pleased with our stay at this hotel. It is walking distance from
the ferry terminal and very easy to get too. The lobby is gorgeous with
beautiful chandeliers and of course it was decorated for Christmas which added
to the ambiance. The staff was pleasant and helpful. Our room was on the 8th
floor overlooking the main street of Victoria and we could see the Empress Hotel
from our room. It was very clean and everything we needed was there. We enjoyed
watching the "Duck Man" a grounds-keeper who works there that has the ducks
trained to come to him when he whistles and then he feeds them.
We ate in the main restaurant for breakfast brunch. It was pricey - but the food
was good and a lot of variety.
A very good experience.
Reviews of the Hotel Grand Pacific Victoria
Dec 5, 2010
Like other reviewers who gave a poor to average review of this hotel, I concur.
From the outside it looks somewhat grand. Once you get to your room however
things change a little. The hotel has not undergone renovation for many years.
The furniture in the rooms is old and dingy - dented, chipped and stained in
some cases, sofas dirty (imagine what the flow is and how many people come in
and out). Bathrooms are old. Somewhat dingy is what I would call the rooms.
Imagine a hotel where nothing has been replaced since for 20 years, and you will
get the picture. House keeping though did there job well - clean baths, clean
beds, clean linens and towels, so I will not fault them at all. It is the hotel
that needs renovations badly.
There is no free wireless internet, even though they have wireless capability.
You are stuck with a cable if you want internet (free obviously).
Frond-desk staff where no better or worse than any other hotel. Service was
definitely not exceptional, nor memorable.
What really irritated me though was the fact that they charged me $0.75 a day
for a newspaper that I never requested - I should have refused it and returned
it if I did not want to be charged. Who would knows? 75 cents /day is nothing,
but it is the practice that is unacceptable (charging you for something you did
not want).
Ironically, this Hotel has been awarded "four diamonds" and other awards. Maybe
the reviewers where given rooms that had been updated and had less dingy
furniture in them. After experienced this, I have little trust in such awards.
In any case, I cannot recommend this place.
Management response from Reid James, General Manager
Dec 17, 2010
Dear Guest,
Thank you for taking the time to write about your recent stay with us.
Our east wing guestrooms have a classic European style that is 20 years old.
Regrettably, we have fallen behind with repairing the knicks and maintaining the
lustre with some of the tables in those guestrooms. Rest assurred we will catch
up on that program this winter. For your information, the carpet, vinyl, and
soft goods in those guestrooms is newer and was more recently updated. The east
wing guestrooms will receive a gradual upgrade including bathrooms beginning in
2011.
I am pleased to inform you that complimentary wireless internet will be in place
in early 2011!
I apologize for the less than memorable interaction with our Guest Service
Agents. We consistently receive great comments about how genuine and friendly
they are. We have discussed your comments with them.
With regards to your our newspapers, I assure you, they are complimentary and
our guests never pay. As per our agreement with the newspaper, we are obligated
to deliver a newspaper to all occupied rooms. Should a guest decline a
newspaper, the Hotel agrees to pay for the newspaper not the guest. I know that
is not how it appears but that is the case. In defense of the newspaper, they
are simply wanting a guarantee that their paper is reaching all of our guests.
Again, thank you for taking the time to write and for your interest in the Hotel
Grand Pacific!
Happy Holidays!
Kind regards,
Reid James
General Manager |
