Hotel Review of the
Alpenglow Lodge at Whistler
Jan 7, 2009
Booked through Platinum AMEX who sourced the booking through Ski.com.
* No hangers, asked for some, brought one, asked for more, got them in the
middle of the trip. Bit of a problem drying jackets w/o hangers.
* Arrived to exposed light socket ripped off and they solved the problem by
removing the fixture from the walls leaving a naked pattern of screw holes
(shabby)
* Front desk is absent, or a great snowboarder who converts oxygen to carbon
dioxide and knows nothing about the town of Whistler.
* Bed in bedroom has a walking space the size of the width of a pair of legs all
the way around with no bed side tables (scratched and scuffed)
* ECO friendly we suppose, no water output or pressure.
* Tub shower combo made a shrilling sound and required numerous adjustments
* One morning 6:30 a.m., the smoke detector just went off. Had to unplug
standing on a chair. Left unplugged the remainder of the trip. No, my children
don't smoke.
* We were on the 5th floor, and one of the elevator doors would not open on the
5th floor unless it was "hit", or "kicked" (absent management)
* Incomplete set of dishes when we arrived
* Marketed as free internet, then the internet asked us to pay for it
* Carpets were dirty
* "Shared" washer worked, but dryer(s) did not
* Service offered to charge us for an additional cleaning day just to get
replacement bath towels (although we could not wash anything due to broken
"shared" laundry
* Outdoor pool was closed the entire time and the hot tub was tiny for the
facility and generally filled with 4 or 5 men at all times.
* Four chair dining table, had only two and was jammed in an awkward location
making access to deck "effort"
* This property puts you on the #5 bus route which seems to have the most volume
of passengers and the greatest wait time at the end of a day on the slopes.
Liked — Near good local restaurants, grocery, and spirits stores
Disliked — Overall quaility and size, seemed very second - third rate. Night and
day from previous trips.Hotel Review of the
Alpenglow Lodge at Whistler
Dec 21, 2009
I came to ski; it served the purpose well enough. Center of town with only about
5 minute walk to the lifts. Comfortable bed, nice HD TV, amenities such as
weight room and pool. Kitchen not so useful, but plenty of good and casual
restaurants close by
Hotel Review of the
Alpenglow Lodge at Whistler
Nov 19, 2009
I was looking for a room with at least two beds in it (one could be sofa bed
pullout), and the one I saw available was a Deluxe Studio Condo. The description
of the room said it either had (1) one queen sofa bed with a queen Murphy bed,
or (2) one queen sofa bed with bunk beds. I was fine with either of these
setups, but when I checked in, the studio they put us in only had one queen bed.
The front desk person then said all of the studios only have one queen bed, and
that the website description was wrong. They ended up upgrading us to a one
bedroom (with two beds), after a long process of the front desk person calling
the manager at home, and then me having to negotiate with the manager the next
morning on why I shouldn't have to pay an upgrade fee. An additional complaint
is that the machine that codes the key cards broke, and we were not able to
leave the room after the front desk person let us in with the master key.
Overall though, aside from the rough check in process, the positives are that the
one bedroom was clean and spacious, the location is great, and the front desk
person was very friendly and helpful.
Hotel Review of the
Alpenglow Lodge at Whistler
Oct 31, 2009
Our room was next to the elevator, which made some horrible noise due to some
mechanical problem. Very small room, when the Murphy bed was open you couldn't
walk past is, had to step over. Front desk closed most of the time, front door
access didn't work most of the time.
Hotel Review of the
Alpenglow Lodge at Whistler
Oct 11, 2009
Large HD flat screen in room; very comfortable bed with down beddings; decent
cost. Kitchen right next to bed; charged extra for internet. I came to hike; it
served the purpose well enough. Center of town with only about 5 minute walk to
the lifts. Comfortable bed, nice HD TV, amenities such as weight room and pool.
Kitchen not so useful, but plenty of good and casual restaurants close by.
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