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Hotel Review of the Summit
Lodge Hotel Whistler
Sep 24, 2010
I stayed with a couple of my girlfriends and we were all extremely
disappointed to the point it was almost laughable. We had paid for the
extra person thinking we would get a room with two beds only to find out
it was one and a pullout. It was when we were getting ready for bed we
realized that the pullout didn't have any bedding on it. We called down
and they said it was in the coffee table (trunk) and we had to make it
up ourselves. Fine. The bedding however was dirty. I called down again
and asked if they could bring us up some clean sheets for the pullout
cause the ones we had were dirty. We waited about 20 minutes and a
gentleman knocked on the door. I took them from him and quickly opened
them up to notice they too were dirty/stained. I pointed it out and
asked what was on them. He looked closer and said "I don't know". I
asked if he would please bring me some that weren't dirty and he said,
no word of a lie, "I don't have time to find you clean ones". Now, in
his defence, they do come back from laundry in cute little folded
bundles and I am sure he just meant he couldn't go through and unwrap
them all to inspect them...but saying you don't have time to find a
hotel guest 'clean sheets' is laughable. I slept fully clothed on the
pullout with the less than fresh bedding.
My girlfriends didn't fair any better on the bed. In the morning when
they were getting up they noticed the sheets pulled off (they aren't
fitted, it's a tucked flat sheet) and the mattress pad was disgusting.
The elastic was broken on one corner and under we found....cigarette
butts. I will put up the pictures when I can find them; for obvious
reasons they didn't make the holiday album!!
We told the front desk upon checkout that we were not impressed with the
housekeeping and the responses to our request for clean bedding. She
took our phone numbers and email addresses and said she would have the
manager contact us. She did not offer waive the extra person charge or
even the parking charge and to this day the manger has not called.
I WOULD NOT recommend this hotel. If there is ANY other room in ANY
other hotel ANYwhere else in the city of Whistler - do yourself a favour
and book it and not the Summit Lodge.
Hotel Review of the Summit
Lodge Hotel Whistler
Aug 31, 2010
Breakfast: Not included
Fully Equipped Kitchenette: Yes
High-speed Internet access in room: Yes!
Pet Policy: Dogs welcome, pets stay free!
Underground Parking: $19 plus tax a night
I was able to find much cheaper prices on
www.allure-hotels.com than on
the hotel's own website.
CLEAN! Loved the hotel! We stayed here with our medium sized Australian
Shepherd and he was treated with the same level of service as we were!.
I would never thought dogs stayed at this hotel as the housekeepers
maintain the rooms amazingly. I have not seen one strand of hair on our
furniture. I did not hear a single dog barking during our stay and there
were no noticeable pet odors. The housekeepers are very friendly in the
morning and always take the time to make sure you have everything you
need. Canine Cove, found opposite the public at Lost Lake is
approximately 20-25 minutes trail walk from the hotel. Dogs are welcome
off-leash on the dock, just past the Cove as well.
Located near the Marketplace, minutes from the Marketplace IGA, 7-11,
Post Office, Whistler Public Library and the Village. The rooms are
nicely set up for working, with a table and desk. Although breakfast is
not offered, the fully equipped kitchenette is very convenient for
preparing meals, and has all that you would require.
Underground parking fee is $19 a night but is secure and requires room
key for access. Free wireless internet access in the rooms is a bonus,
as not all Whistler hotels have this. Overall we would highly recommend
the Summit Lodge & Spa and would revisit without hesitation!
Hotel Review of the Summit
Lodge Hotel Whistler
Aug 8, 2010
It was our third stay at this hotel and we usually leave with a
wonderful experience. Upon our departure, however, our online quote was
not honoured and it took 45 minutes for the manager to offer some type
of resolution to our dilemma. It was not so much the pay difference we
had to compromise with but the cold, unfriendly, unapologetic demeanour
we received that was a disappointment. This put a damper on our
trip...other than that the rest of the staff had been the usual warm and
friendly. The room was comfortable, though a few items needed
fixing/replacing (shower head, coffee maker, missing soap).
Hotel Review of the Summit
Lodge Hotel Whistler
July 23, 2010
The Summit was our choice for a Whistler break based on a deal from
Allure Hotels. We found the staff to be very friendly and courteous,
this is a very dog friendly hotel, and the rooms were in good condition
(whistler rooms tend to get treated rather roughly by partying guests).
In terms of cleanliness, the room was ok, we found chocolate left on the
floor, food stains on the kitchenette backsplash, and a bottle with the
previous guests' cigarette butts on the balcony. Being a parent of a
small child, I'm used to picking up after others and because we had a
good deal the cleanliness wasn't a huge issue.
Hotel Review of the Summit
Lodge Hotel Whistler
July 23, 2010
The spa is attractive,
but very expensive, beware that you will be charged an automatic 16.5%
gratuity plus taxes on the cost of the service. The pool and hot tubs
are small. We were not impressed that guests could have their dogs at
the pool. On our check out day we noticed the staff trying to keep the
outdoor pool clean, we weren't really sure if the pool was being
maintained while we were there due to the large amounts of debris in the
pool and hot tub. We ended up using the pool cleaning tools to clean the
pool each before we went in as the pool was full of outdoor debris and
we saw other guests cleaning out the filter for the hot tub. Parking is
$19 a day, which should be factored into the price if you are comparing
this hotel to others in the area.
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