Hotel Review of the Westin
Hotel Whistler
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Hotel Review of the Westin
Hotel Whistler
Feb 28, 2011
Stayed for 2 nights from February 25th to February 28th.
Got to the hotel at noon and our room was not ready. It was ready about
1/2 hour later. Other than the slight delay the service was very
welcoming.
We had a one bedroom suite on the 7th floor with a partial view of the
mountain. The suite was well appointed with a comfortable bed, sitting
area and washroom. It looked and felt clean and they told us is was a
"non pet" room.
The water was not draining well in the shower and when we called down it
was fixed right away.
Location was great, 1 minute from both gondolas and all the ticketing
and customer service offices. It was at one end of the "stroll".
We used the concierge to make dinner reservations and he was very
helpful as well. Try Araxi in the village, it is one of the best
restaurants we have been to.
Overall a very nice hotel.
Hotel Review of the Westin
Hotel Whistler
Feb 23, 2011
Having stayed in the Westin in Sydney I thought I'd stay here when going
on a boys ski trip. You can't beat the location as it's right by the
lifts and Whistler Village. The staff in the hotel were really friendly
and the service was great. I damaged my ankle and they shuttle bussed me
down to the medical centre so I didn't have to walk.
There is a couple of restaurants, both of which are mediocre in my view.
The bar is ok and good for an early evening beer before heading out.
Strange that they put a kitchen in your room. Maybe this is a Canadian
thing, but I found it rather weird waking up to an oven and hob opposite
the bed. That really put me off - it maybe a plus to some people, but if
I'd wanted a kitchen I'd have booked an apartment. In the UK it's usally
low rent hotels that have this 'feature'. Apart from that, the Westin
bed was comfy.
The swimming pool / sauna was way too busy at the end of the day. There
were loads of kids running riot on 2 of the days in the outside pool and
you had no chance of getting into the Jacuzzi. We did go over Presidents
weekend though so maybe that's why.
I'll probably try somewhere else on my next visit.
Hotel Review of the Westin
Hotel Whistler
Feb 21, 2011
We have stayed at this hotel seven out of the last eight years and seen
the quality of staff and service slowly erode. However after our last
visit will will not return. The hotel has a lot going for it starting
with the location - 200 meters from lifts to whistler and Blackcomb
mountains. The bedrooms ,although pretty small are clean and feature a
kitchen area with fridge and dishwasher. However last time we visited
they had a problem with keys for connecting rooms. We had to get new
keys virtually every time we got back to the room, resulting in a total
of 46 keys used between 6 people for a week. The pool and steam are
great. However when a group of guests decided to drink beer out of glass
bottles in the pool, the staff did nothing- it was astounding. For some
reason this season they have decided to nickel and dime guests with
ridiculous charges for wifi and $6 fee per night for ski valet when you
are not allowed to take skis back to your room. They would be better
charging more for the rooms with less add on fees. Restaurant is
expensive and disappointing. If all you want is location stay here, if
you want to stay at a 5 star property set in a poorer location try the
four seasons in Blackcomb.
Hotel Review of the Westin
Hotel Whistler
Feb 18, 2011
Very pleased with the room, the hotel amenities and the service – though
wanting to charge C$95 for a week’s wifi internet is ridiculous (would
have received Excellent rating from us otherwise).
Things we liked: The room we had was lovely. High ceiling, fireplace,
galley kitchen (full oven, microwave, two-ring hob, dishwasher, small
fridge, coffee machine, good set of cooking utensils, crockery, etc.).
The bed truly is heavenly – it’s important to get a great night’s sleep
with all the exercise (nice bed linen too). Proper bath deep enough to
actually bath in (unlike some other hotels). Staff were friendly,
concierge very helpful, free hotel shuttle around the resort extremely
useful as we used it to get to restaurants. As an example of good
service: When we were checking in, a small queue started to form. One of
the managers saw and he opened another check-in desk straight away.
There was a self-service laundry not far from our room (one washer, one
dryer, C$2 each) – not heavily used by other guests so very convenient
for us (sorry, don’t know how many of these there are in the hotel).
Things we didn’t like: trying to charge for the wifi. This is ridiculous
in 2011. Rather than pay the Westin’s excessive charge, we went across
the road to the Hilton, bought a drink in their bar and used their free
wifi (no code required). Also there’s the Garibaldi Lift Co (GLC) above
the Whistler gondola station where wifi is free (code needed). There are
plenty of other places in the village with free wifi (some need codes,
some not). Also we didn’t like the cost of the ski concierge – this
charge can’t be avoided as you’re not allowed to take your skis or
snowboard into your room. For our stay (two people), this is additional
C$12 per night. Whilst it’s a nice thing to be able to give the ski
concierge your skis when you come off the slope, it really is only 250m
back to the hotel and, as you’re taking your boots (and poles) up to the
room anyway, to take your skis too isn’t a great hardship. (Other hotels
in Whistler have a free ski concierge.)
Because of the fridge and kitchen, we tended to have ‘first breakfast’
in our room and then take a break on the hill for ‘second breakfast’
before the lunchtime rush at the mountain restaurants.
In summary, we would consider staying here again as we got a great deal
as the Westin was including the lift pass at a big discount. It worked
out about C$30 each per day for the ski pass. (I think that other hotels
were also running this promotion.) However, we would look at the Hilton,
the Pan Pacific, the Four Seasons or the Fairmont. The first two are no
further than the Westin from the Whistler gondola base. The second two
are right at the Blackcomb base. We’d check out all of these to see
their deals.
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Westin Hotel Whistler
4090 Whistler Way
Whistler, BC V0N 1B4 CA
Call Toll Free 1-866-676-7078 Promo Code: HBC3386 |
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